Privacy policy
The Judean Homestead collects and uses personal information in order to operate the website, process and deliver orders, provide customer service and understand how the business and website are being used.
Information we collect
Depending on how a customer uses the website, information may include:
- name;
- email address;
- telephone number;
- delivery and billing address;
- order details;
- payment status and transaction information;
- communications with The Judean Homestead; and
- technical, analytics and advertising-measurement information associated with use of the website.
How the information is used
Personal information may be used to:
- process, confirm and fulfill orders;
- arrange and communicate about delivery;
- verify payment;
- provide customer support;
- maintain necessary business, accounting and transaction records;
- prevent fraud and protect the website and store;
- understand website performance and how customers find the business; and
- send marketing communications only where the customer has separately consented or where otherwise permitted by applicable law.
Service providers
Information may be processed by service providers used to operate the store and fulfill orders, including Shopify, payment providers such as Grow, email and communications providers, delivery providers, hosting or file-storage providers, analytics tools and advertising-measurement services.
These providers may process information according to their own legal and privacy obligations and the services they provide to The Judean Homestead.
Payment information
The Judean Homestead does not itself request or store full payment-card details. Card and other electronic payment information is handled through the payment services presented during checkout.
Security
The Judean Homestead and its service providers use reasonable administrative and technical measures intended to protect customer information. No method of electronic transmission or storage can be guaranteed to be completely secure.
Retention
Information is retained for as long as reasonably necessary to fulfill orders, provide support, maintain required business records, resolve disputes and comply with applicable legal obligations.
Marketing
Placing an order does not by itself enroll a customer in promotional email, SMS or other marketing. Marketing communications are sent where the customer separately opts in or where otherwise permitted by applicable law.
Questions and requests
Customers may contact The Judean Homestead regarding their personal information or privacy questions at:
Email: hello@judeanhomestead.com
Phone: +972-53-484-9320
Business address: Nov 12, Jerusalem
Requests will be handled subject to applicable law and legitimate recordkeeping obligations.